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DEIRDRE MARKHAM
2714 Red Hill Drive
College Station, Texas 77845
(979) 680-9800
Deirdre Markham
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| EXPERIENCE:
Sourcenet Solutions; College Station, TX;
Transaction Processor/Resolution Agent, October 2002 to present
- Train new processors
- Revised and developed training guidelines for new processors, under supervision of manager
- Work with vendors and client to complete resolution of open invoices via e-mail and phone communication to ensure payments are made in a timely manner
- Check processed invoices for accuracy
- Review errors with the processors to reduce error rate
- Resolve remit issues of open invoices
- Work call center on as needed basis to answer client and vendor questions
- Process all internal debit and credits for client
- Maintain daily production records and metrics for weekly report to client
- Process an average of 300 invoices daily, including PO and non-PO based invoices with an error rate of 4% or less
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NeoDyme Technologies; College Station, TX;
Repair Analyst, September 1999 to March 2002
- Ensure repair event compliance with contract parameters and internal audit guidelines
- Verify invoice charges match back-up field service reports to prevent over-billing of client
- Ensure contract coverage of site
- Process an average of 1200 hospital equipment maintenance invoices per month, contributing to an equipment and product repair history database
- Meet productivity goals, accuracy standards (98.70%) and deadlines
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Sheltering Arms STAR Program; Bryan, TX;
Technical Assistant, December 1997 to September 1999
- Developed paper-based and computer database system for tracking clients served and services provided
- Ensured compliance with state requirements for client eligibility
- Compiled and submitted monthly reports for the state funding agency, for monthly billing information on each client, and performance statistics for each counselor and the entire program
- Trained counselors on how to correctly complete client services documentation forms
- Provided technical assistance for seven county program that provided intervention counseling services for children at-risk of entering the juvenile justice system
- Performed basic daily office tasks
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Temporary Positions; College Station/Bryan, TX;
August 1996 to November 1997
- Compass Bank, Texas A&M University Student Office, and Video Systems Plus/Postal Plus
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Mental Health Mental Retardation Authority, Brazos Valley, Early Childhood Intervention Program; Bryan, TX;
Secretary II, July 1995 to August 1996
- Edited Policy and Procedures Manual
- Trained counselors on program policy and procedures
- Tracked all aspects of client referrals as well as medicaid data, purchase orders, and office supplies
- Transcribed therapist progress notes
- Performed basic daily office tasks including monthly reports, personnel files, and director's correspondence
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| EDUCATION:
Bachelor of Science in Horticulture, December 2004
Texas A&M University, College Station, TX
Major GPR: 2.98
Relevant Courses: The Management Process, Marketing, Introduction to Accounting, Intermediate Accounting, Business Finance, Principles of Economics, Greenhouse Management, Tropical Horticulture, Vegetable |
| SKILLS/ABILITIES:
Microsoft Office: proficient in Microsoft Excel and Word, user in Access and PowerPoint
Accounting software: proficient in SAP, Oracle, Quicken, Quickbooks, Peachtree and Fox Pro |
CERTIFICATIONS:
EPA Pesticide Handler and Worker Training
Registered Massage Therapist |